Service as It Should Be
At TehVah Origins, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
PROCESSING YOUR ORDER
ALL ORDERS ARE PROCESSED AND SHIPPED MONDAY - FRIDAY WITHIN 5 BUSINESS DAYS (10 Business Days during any sales event). ORDERS PLACED ON WEEKENDS OR HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. ONCE ORDER HAS BEEN PROCESSED AND SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION VIA EMAIL.
Shipping & Returns
Tehvah Origins Skincare is made in small batches. Unfortunately, we can’t offer you a return or exchange. All sales are finals. We encourage you to reach out to us before buying should you have any questions about a specific product.
We do not offer refunds or exchanges on any products, unless it arrives to you damaged and/or broken. In such case, please send a photo of the damaged items to firstname.lastname@example.org within 24 hours upon receipt of your package and we will gladly replace for you. We may ask you to send us the broken item.
Shipping Domestic & International:
We will not be responsible for any lost or stolen packages. Please also make sure you provide the correct shipping address. We are not responsible for misdelivery of shipments due to Carrier error.
TehVah Origins offers the following shipping options:
USA: FREE using USPS First Class Parcel to anywhere in the U.S with order over $60.
USA: Orders less than $60 shipping charge is $5.95
Faster shipping options available at checkout.
Canada: $20 flat rate using USPS First Class International Parcel for orders less than $200.
Canada: Free USPS First Class International Parcel for orders over $200
To all other countries: $25.00 flat rate USPS First Class International Parcel service